Return & Refund Policy:
(Kebijakan Pengembalian Barang & Pengembalian Dana)
- Pengembalian Barang dilayani dengan ketentuan terdapat kesalahan pengiriman barang atau terdapat kekurangan pengiriman dan terdapat cacat produk (Retruns are served with a notes that there is an error in the delivery of the item or there is a shortage in delivery and there is an product defect).
- Produk cacat yang bukan dikarenakan pengiriman (Defective product not due to shipping).
- Pengembalian Barang dan Pengembalian Dana akan dilayani 24 jam setelah pesanan diterima (Returns and Refunds will be served within 24 hours since the order being received).
- Pengembalian Barang dan Pengembalian Dana akan dilayani apabila customer melampirkan video pembukaan paket dengan mengikuti prosedur yang terdapat pada kotak (Returnds and refunds will be served if customers attached unboxing video of the product by following the prosedure on the box).
- Pengembalian Barang dan Pengembalian Dana akan diterima apabila tidak terdapat cacat atau kerusakan dari kotak dan stiker Return & Refund belum terbuka ataupun rusak (Returns and Refunds will be accepted if theres no defected or riped by the box and the sticker Return and Refund policy confirmed its never been opened or torn).
- Untuk informasi lebih mohon untuk menghubungi kontak customer service (For more information please kindly contact the customer service).
Need help ?
Contact us at info@almaluna.id or 0811 3188 853 for information.